Creating, importing and backing up a wallet are different actions
Creating a wallet produces new recovery material. Importing uses recovery material that already controls an account. Backing up means preserving that recovery material in a way the user can continue to control. Screenshots, chat apps, email and cloud notes should not be treated as a default backup method. Seed phrases and private keys remain under the user’s control, and official personnel will not request them.
Before changing devices or reinstalling software, confirm that you understand the correct recovery method. Stop any “migration,” “verification” or “sync” flow that asks you to enter a seed phrase, private key or verification code into an ordinary web page.
